.bws-comfort-shell,.bws-comfort-customer{--p4:#6e2d59;--p4a:#d66d9d;--ink:#2d2430;--muted:#756a73;--line:#eadde6;max-width:1180px;margin:0 auto;padding:18px}.bws-comfort-shell>header{padding:24px;border-radius:24px;background:linear-gradient(135deg,#fff7fb,#fff);border:1px solid var(--line)}.bws-comfort-kicker{font-weight:800;color:var(--p4);letter-spacing:.08em;text-transform:uppercase}.bws-comfort-shell h2,.bws-comfort-customer h2{font-size:clamp(28px,4vw,44px);margin:8px 0;color:var(--ink)}.bws-comfort-shell p,.bws-comfort-customer p{color:var(--muted);line-height:1.6}.bws-comfort-cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:18px 0}.bws-comfort-cards article{padding:20px;border:1px solid var(--line);border-radius:20px;background:#fff}.bws-comfort-cards strong{display:block;font-size:34px;color:var(--p4)}.bws-comfort-cards span{font-weight:700;color:var(--ink)}.bws-comfort-panel,.bws-comfort-thread{margin:18px 0;padding:22px;border:1px solid var(--line);border-radius:22px;background:#fff}.bws-comfort-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.bws-comfort-grid label{display:grid;gap:6px}.bws-comfort-grid .wide{grid-column:1/-1}.bws-comfort-grid input,.bws-comfort-grid textarea,.bws-comfort-grid select,.bws-comfort-customer input,.bws-comfort-customer textarea{width:100%;box-sizing:border-box;padding:11px;border:1px solid var(--line);border-radius:12px}.bws-comfort-list article{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 0;border-bottom:1px solid var(--line)}.bws-comfort-list small{display:block;color:var(--muted)}.bws-comfort-msg{max-width:82%;margin:10px 0;padding:12px 14px;border-radius:15px;background:#f6f1f5}.bws-comfort-msg.staff{margin-inline-start:auto;background:#fbe6f0}.bws-comfort-msg small{font-weight:800;color:var(--p4)}.bws-comfort-new{margin:14px 0;padding:14px;border:1px solid var(--line);border-radius:16px}.bws-comfort-new summary{cursor:pointer;font-weight:800}.bws-comfort-customer button,.bws-comfort-thread button{padding:10px 15px;border:0;border-radius:999px;background:var(--p4);color:#fff;font-weight:800}.bws-comfort-check{display:block;margin:8px 0}.bws-photo-upload{margin-top:15px;padding-top:15px;border-top:1px solid var(--line)}
@media(max-width:820px){.bws-comfort-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.bws-comfort-grid{grid-template-columns:1fr}.bws-comfort-grid .wide{grid-column:auto}}@media(max-width:520px){.bws-comfort-cards{grid-template-columns:1fr}.bws-comfort-msg{max-width:94%}}